Knowmax is a self-service, centralized information repository for incorporating and organizing information of enterprises, making it accessible and convenient for employees across departments, Customer Support Teams, and users alike.
Powered by Decision Trees, Picture Guides, and a robust Content Management System, information and data can be created, checked, and redistributed to deliver quick resolutions, seamless customer experiences, and business efficiency.
- Speed up access to information: Semantic Search helps improve the findability of information, reduces time to access the right information, and ensures accurate resolution in the first contact.
- Consistent omni channel CX: Ensuring harmony in the information going to the customer from assisted and digital Channels, else experience goes for a toss.
- Optimized support costs: Empower your Champions with the right tools which helps them to take the next best action within a few clicks while solving customer’s query.
- Time to proficiency: Turning complex onboarding processes into clear actions, helping newbies to take the next right step with training on the go.
- Mistake-proof customer engagement: Delight your customers with correct solutions at the right time across all engagement channels.
- Increased CSAT: Providing smart access to contextual knowledge with easy findability, allows agents to navigate faster towards resolution.
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