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Casengo
Social customer support software for customer service through social networks

About

Casengo is adjustable, affordable social customer support software in the cloud, enabling companies to provide customer service through social networks, Facebook Messenger, W’App, Email and Chat. Support should be about customers rather than about the communication channel they happen to use. Casengo helps to respond to customers with a human touch.

One of the unique features of the software is hybrid messaging, which enables you to combine different channels seamlessly.

Features

- Case management: Always know which customer still waits for an answer and which colleague is busy with customer queries.

- Collaboration: Involve your colleagues or suppliers quickly. Anyone can participate with an email address.

- Quick replies: Answer questions blazing fast.

- Multi-channel support: Use quick replies and respond personally, consistently, and rapidly.

- Teams & Brands: Connect live chat, email, WhatsApp, Facebook Messenger in one multichannel inbox.

- Private notes: The Casengo platform helps customer support managers to set easily setup groups containing channels and employees with different responsibilities or skills.

- Reporting: View various standard reports of incoming messages and average first response times of agents.

Pricing

From €14/user/month
>> View all plans and pricing

Media / Screenshots

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