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Forethought
Unlock efficiency by automating customer support with generative AI, lowering support costs while providing top-tier service in every customer interaction
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About

Forethought is a leading generative AI company providing customer service automation that helps support teams maximize efficiency and productivity. Forethought’s products enable seamless customer experiences by infusing generative AI, powered by Large Language Models (LLMs), at each stage of the customer support journey: resolving common cases instantly, predicting and prioritizing cases, and assisting agents with relevant knowledge, all from one platform

Features

  • Solve: Automate answers to common questions across any channel with generative AI
  • Triage: Instantly enrich cases with sentiment and intent, then prioritize and route based on urgency
  • Assist: Harness the power of generative AI—powered by Large Language Models (LLMs) trained on your data—to ramp agents faster and empower them with relevant knowledge and suggested responses
  • Discover: Use generative AI to recommend and optimize workflows, track performance and ROI, and instantly improve time to resolution and lower cost

Pricing

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Category

Customer Feedback & Customer Support

Tags

AI-powered, automation, chatbot, communication, customer experience, customer support, eCommerce, generative AI

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