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Transform your business with the Genesys customer experience platform. Orchestrate every step of every experience to improve customer satisfaction, employee retention and business outcomes


With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty


  • Agent Assist: Provide customer service agents with real-time AI assistance to improve both the efficiency and quality of customer interactions
  • Artificial Intelligence: Orchestrate and personalize omnichannel customer journeys at scale with easy-to-use AI
  • Chatbots: Provide better answers faster with native or third-party, AI-Powered chatbots that understand the context
  • Virtual Assistants: Capture and convert more sales-ready opportunities with AI-Powered assistants
  • Voicebots: Build Voicebots with natural language understanding (NLU) and automate more voice conversions
  • Reporting Integration and Export: Get valuable insights with custom call canter reports and dashboards. Then share those insights easily
  • Speech and Text Analytics: Use text and speech analytics to identify key events, spot training opportunities and more
  • Digital Customer Engagement: Support your teams with an all-in-one suit of digital capabilities or with your own solution
  • Workforce Engagement Management: Give your employees the tools, support and growth opportunities they need to truly love what they do


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