Live Agent
360° Multi-channel help desk.

About

LiveAgent is a web-based live chat and helpdesk software. It covers all support channels: Email, Live Chat, Call Center, Contact forms, Feedback Forms, Knowledge Base, Social networks and integrates them into one environment.

The tool grabs your emails and transforms them into tickets for easier use. Everything is easily accessible and manageable.

Features

- Ticketing system: Handle all your customer inquires from one interface.

- Live chat features: Discover advanced live chat features like proactive chat invitations and real-time typing view.

- Call center: LiveAgent's inbound call center can be used to handle large numbers of calls incoming from customers.

- Social media help desk features: LiveAgent offers Facebook, Twitter, Instagram, and Viber integrations.

- Customer service reporting: Start improving your service today by reviewing our customer service reports.

- Customer portal: The customer portal helps your company operate 24/7.

- Gamification in Customer Service: Make your agent's everyday work more fun and motivate them to perform better with gamification.

- Multilanguage: Let your customer support agents use LiveAgent in a language they prefer.

- Mobile help desk apps: Keep track of what's happening in your help desk even when you're away from your laptop.

- Integrations: LiveAgent is a customer service software that offers many integrations to improve your work tasks.

- Help Desk Security: Quality unit is a company behind LiveAgent, where we make sure that LiveAgent is secure.

Pricing

From $0/agent/month

>> View all plans and pricing

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Category

Tags

Social

Acquired by

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