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NestDesk
eCommerce solutions that combine sales, marketing and support.

About

Tailored-made for Shopify merchants, NestDesk enables you to centralize messages across multiple channels in one place, cut down response time, and close more sales from every customer’s message. All your interaction with customers like responding, viewing customer data & creating/editing orders occurs within one dashboard.

Many leading Shopify brands are using NestDesk as a secret weapon to deliver excellent support & turn browsers into buyers. No coding is required.

Features

- Private notes: Empower yourself and your team. Summarize long conversations and pass internal information with private notes. Assign tickets to the right agent, at the right time.

- Macros: Help more customers in less time. Communicate faster with prospects and help customers quickly with saved response shortcuts. Automate common responses to spend more time where it counts.

- Revenue Tracking: Keep track of your support metrics. Measure, revenues brought in by your customer service team. Track performance of each store, agent, and communication channel in different time periods with a smart filter.

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