Combine AI-based insights with evaluation data to know what makes some reps more successful, what questions customers commonly ask, and who’s missing out on upsell opportunities. Use data to offer personalized coaching to reps
Combine AI-based insights with evaluation data to know what makes some reps more successful, what questions customers commonly ask, and who’s missing out on upsell opportunities. Use data to offer personalized coaching to reps
Uncover insights from every interaction: Understand what’s happening in your business. Gain visibility into 100% of customer interactions across channels and act on new opportunities and risk
Supercharge your frontline teams: Steer agents and sales reps to success with real-time guidance and targeted coaching. Automate workflows to boost efficiencies and agent performance
Drive outcomes across the business: Connect the dots between customer feedback and business decisions that impact product, marketing and more
Highly accurate transcription with speech recognition trained on millions of calls
Sentiment analysis identifies instances of negative or positive customer emotions
Silence detection identifies important types of silence and its cause, differentiating between dead air, hold time, and other pauses
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