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Parabolic
AI Support Agent to accelerate your ticket resolution
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About

Parabolic is an advanced AI-powered customer support assistant that aims to expedite ticket resolution processes. It is designed to seamlessly integrate with existing ticketing software platforms like Intercom, Zendesk, and Helpscout, leveraging a user’s support data to provide efficient and effective customer support

Features

  • Embedded: Embedded within your existing ticketing software (Intercom, Zendesk, Helpscout, etc.)
  • Human-In-The-Loop: Your agents can verify responses before sending them. Parabolic trains itself to improve after every rejected draft
  • Answers your RAQs: Parabolic only needs 1 match in a past conversation/knowledge base to suggest a response. Answers your RAQs
  • Multistep: Navigates multiple back-and-forths as the conversation progresses
  • Upsell Mode: Unlock support as a sales channel. Append relevant upsells/cross-sells based on the customer’s pain-point
  • Auto-Categorize: Incoming customer questions are automatically categorized, facilitating efficient ticket management

Pricing

Details here

Media / Screenshots

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Category

Customer Feedback & Customer Support

Tags

AI-assistant, AI-powered, chat, communication, customer experience, customer support, generative AI

Collections

Social

Acquired by

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