Qwaiting is a customer queue management system that allows you to systematize and prioritize the customer flow management procedure. It will enable visitors to check in for service by phone and wait for their turn to be served. It is one of the most useful pieces of software used on a large scale. Users can use this software to scan the QR code with their mobile phones and get all the information about the payment or appointment.
Its key features include:
1. Virtual queue management: Qwaiting allows customers to join a virtual queue remotely, eliminating the need to wait in a physical line.
2. Appointment scheduling: Customers can schedule appointments in advance, reducing wait times and improving the customer experience.
3. Real-time updates: Customers receive real-time updates on their position in the queue, estimated wait times, and service availability.
4. Customer feedback: It offers a feedback system that allows customers to provide feedback on their experience, providing valuable insights for businesses to make improvements.
5. Analytics and reporting: Businesses can use Qwaiting's analytics and reporting features to track key metrics such as customer wait times, service times, and customer satisfaction.
6. Mobile app integration: It can integrate with a mobile app, allowing customers to access queue management features and updates from their mobile device.
7. Customizable branding: It allows businesses to customize the platform with their own branding, logos, and colors, creating a seamless customer experience.
https://qwaiting.com/industries/pricing
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