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Replicant
A Contact Center Automation platform to resolve customer service conversations across voice, text and chat
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About

As a leader in Contact Center Automation, Replicant helps companies automate their most common customer service calls while empowering agents to focus on more complex and nuanced customer challenges. Replicant’s platform allows consumers to engage in natural conversations across voice, messaging, and other digital channels to resolve their customer support issues, without the wait, 24/7

Features

  • Greet and authenticate on any channel: Leverage data from your CRM and other systems to add a personal touch to each greeting and securely authenticate your customers
  • Customers can ask for help as if talking to a human: Instead of an endless IVR or speaking in keywords, customers can ask for help by speaking in natural language patterns
  • Quickly address and resolve customer issues: With latency under one second and a 96% inference accuracy rate, your customers won’t believe they are speaking to a machine
  • Escalate calls to agents with full context: Automatically provide agents with call summary highlights so customers don't have to repeat themselves
  • Call dispositions are auto-logged: From updating a CRM record to making a schedule change in your homegrown reservation system, the conversation disposition is auto-logged in all your systems
  • Continually optimize conversation performance: Gain real-time visibility into each conversation using out-of-the-box or custom dashboards to optimize performance over time

Pricing

Details here

Media / Screenshots

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Category

Customer Feedback & Customer Support

Tags

AI, automation, chat, communication, customer experience, customer support, voice assistant

Collections

AI Tools for Marketers, AI Tools for Health Care Providers
AI Tools for Marketers, AI Tools for Health Care Providers

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