SurveySensum

About

SurveySensum is a leading customer feedback platform that helps you gather and analyze customer feedback and take strategic actions that drive revenue. With its ease of use and exceptional support, it is becoming a preferred choice for both beginners and seasoned professionals. It facilitates businesses to gather and act effectively on their feedback across industries like B2B, SaaS, Telecom, NBFC, etc. 

SurveySensum is not your ordinary CX feedback tool – it is a CX service that helps you achieve your business goals with a customer feedback platform. It comes with seasoned CX professionals who provide end-to-end guidance and support so that you can make your CX program a success. They guide you through the entire process – from survey creation to detailed analysis to extracting valuable action plans and closing the feedback loop in real time.

Features

  • AI-Powered Text & Sentiment Analysis – Analyze open-ended feedback in real-time to identify trends and customer sentiments.

  • Customizable Surveys – Create NPS, CSAT, CES, and other surveys tailored to your business needs.

  • Omnichannel Feedback Collection – Collect responses via email, SMS, WhatsApp, in-app, and more.

  • Real-Time Analytics & Dashboards – Get instant insights with dynamic dashboards and reports.

  • Automated Alerts & Workflows – Set up triggers to notify teams and take action on customer feedback.

  • Integration with CRM & Business Tools – Seamlessly connect with Salesforce, HubSpot, Zendesk, Slack, and other platforms.

  • Industry-Specific Survey Templates – Pre-built templates designed for SaaS, healthcare, banking, retail, and more.

  • Multi-Language Support – Conduct surveys in multiple languages to reach a global audience.

  • Close the Feedback Loop – Track issues, assign tasks, and ensure customer concerns are resolved.

  • Data Security & Compliance – GDPR and SOC2-compliant platform ensuring data privacy and security.

Pricing

 

Only pay for the responses you want!

Media / Screenshots

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