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Tekst.ai_icon
Tekst.ai
Automate your customer service by letting a custom AI solve common cases. Tag, prioritize and route all incoming tickets. Higher productivity at a lower cost
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About

Transform your customer support operations with AI-powered automation that solves common cases, tags, prioritizes, and routes incoming tickets. By leveraging a custom AI tailored to your company’s needs, you can streamline your support process, increase productivity, and reduce costs

Features

  • Faster Service: A custom AI is trained for your company, taking into account past data, current routing behavior, and context. Specialize agents, resolve FAQ automatically, and start scaling
  • Lower Cost per Ticket: Have a lot of recurring questions with a similar answer? Start handling these automatically. Enable agents to focus on more complicated issues
  • Prioritization: Need to prioritize based on topics? It’s now possible: filter and prioritize the most important ones and give your customer a faster response when needed
  • Monitor, Improve & Analyze: Get a lot more insights in how you are currently handling your emails and tickets. A lot of insights in your routing can be found on our dashboards
  • Detect Files: Need to dispatch based on files? Detect the types of files and allow to predict, prioritize, and route files enabling you to scale and streamline your support

Pricing

Details here

Media / Screenshots

Tekst.ai
Tekst.ai
Tekst.ai

Category

Customer Feedback & Customer Support

Tags

AI, AI-powered, analytics, automation, communication, customer experience, customer support

Collections

Social

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