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Yuma.ai
Yuma.ai is using ChatGPT to automate customer support. It integrates directly with help desk software and focuses on helping large Shopify merchants deal with their high volume of support requests
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About

Yuma.ai Ticket Assistant is an AI that integrates with your Help Desk software to automate response drafting for customer tickets. Improve efficiency and support quality, increase customer satisfaction, and boost revenue

Features

  • AI Automatic Response Drafting: As soon as a ticket comes in, Yuma.ai's AI begins analyzing the inquiry and drafting the most appropriate response for the customer. If Yuma.ai is confident about its response, a draft will be suggested to the agent when they open the ticket. If not, nothing will show up, ensuring that the agent's workflow is not disrupted and that each customer inquiry is handled efficiently and effectively
  • Instruct Yuma.ai: Click a button, succinctly write what you want to say, and Yuma.ai will instantly generate a complete draft using your brand voice. Your draft will always remain on-brand, polite, and grammatically correct
  • Custom Knowledge Base: Yuma.ai can only be effective if it has a thorough understanding of your business. After being installed on your Help Desk, Yuma automatically builds an entire Knowledge Base tailored to your brand. This ensures that its AI can provide accurate and personalized responses that align with your business needs
  • Multilingual and Auto-Translation: Yuma.ai speaks the 15 most common languages. Incoming ticket languages don't matter; Yuma.ai will adapt and draft its response in the appropriate language
  • Writing style Customization: Yuma.ai can learn your writing style from your past tickets. It then uses that style to draft its future responses. This ensures that all responses are on-brand, with the right tone, and in perfect English
  • Shopify Integration: Yuma.ai automatically retrieves information from your Shopify products and pages. When a customer makes a new inquiry, Yuma.ai retrieves live prices and availability of product variants. Yuma.ai is always up-to-date, using your Shopify data to guide customers and boost sales

Pricing

Starts from $39 per month. Details here

Media / Screenshots

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Category

Customer Feedback & Customer Support

Tags

AI, AI-powered, analytics, automation, communication, customer experience, customer support, shopify, translation

Collections

Social

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