- Consumer research: Offers a range of consumer research services, such as qualitative research (focus groups, in-depth interviews), quantitative research (surveys, data analysis), and online research (social listening, online communities).
- Customer insight: Help clients gain a deeper understanding of their customers by analyzing data on their behavior, preferences, and attitudes. This could involve using techniques such as customer profiling, journey mapping, and segmentation.
- Market segmentation: Identify and target specific customer segments based on demographic, psychographic, or behavioral characteristics. This could involve using data analysis techniques to identify patterns and insights within large data sets.
- Data visualization: Help clients make sense of complex data sets by using data visualization techniques such as charts, graphs, and infographics. This can make it easier for clients to understand and communicate key insights.
- Brand tracking: Track and measure the performance of their brand over time, using techniques such as brand health tracking, brand equity measurement, and brand awareness surveys.
- Innovation research: Identify new opportunities for growth and innovation by conducting research on consumer needs, trends, and preferences.
- Online reputation management: Monitor and manage their online reputation by analyzing social media sentiment, tracking online reviews, and providing guidance on how to respond to negative feedback.