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Hiver
Deliver brilliant customer support right inside Gmail. Hiver's AI assistant, offers intelligent solutions to support agents and enables them to work faster and delight customers better
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About

Hiver is the world’s first customer service platform built for Google Workspace. It helps teams deliver fast and empathetic customer service, right from the tool they are already familiar with – Gmail. This means they can assign, track, and collaborate on customer emails, as well as run the most advanced analytics and automations from the Gmail interface, without sacrificing any time on learning new software or switching tabs

Features

  • Hiver’s AI Bot: Harvey can accurately identify the context of customer conversations and offer intelligent suggestions to support agents, enabling them to work faster and delight customers even better
  • Hiver for Customer Service: Manage email support, live chat, knowledge base, phone, and WhatsApp support - right from Gmail
  • Hiver for Finance Operations: Collaborate on invoices, cash collection requests, bookkeeping queries, and more, to ensure company operations run smoothly
  • Hiver for People Operations: Be there for your employees at all times. Provide accurate responses to queries related to payroll, company policies, benefits, and more
  • Hiver for ITSM: Stay on top of technical issues your employees face. Assign tickets based on expertise and deliver faster resolutions

Pricing

Starts from $15 per month. Details here

Media / Screenshots

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Category

Customer Feedback & Customer Support

Tags

AI-assistant, AI-powered, analytics, automation, chatbot, content, customer experience, data, email, finance, hr, invoicing, marketing

Collections

AI Tools for Financial Institutions, Insurances & debt collectors, AI Tools for HR, AI Tools for Marketers
AI Tools for Financial Institutions, Insurances & debt collectors, AI Tools for HR, AI Tools for Marketers

Social

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